Privacy Policy

Privacy Policy

This Privacy Policy applies to the operations of 23W, a women-only gym located at 17A Showers St, Preston VIC 3072, Australia (“we”, “our”, or “us”). This policy explains how we collect, use, disclose, and protect your personal information when you engage with our services, either online or at our physical location. By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not consent to this policy, please refrain from using our services.

Information We Collect

We collect the following types of personal information:

  • Personal Identification Information: Name, contact details (such as email address and phone number), and payment information.
  • Health Information: Any health-related information necessary to ensure the safety and suitability of our services for you.
  • Website Usage Information: Information about the source of your visit to our website, including referral data.

Consent and Use of Information

By using our services or visiting our physical location, you consent to the collection and use of your personal information as outlined in this policy. If you do not consent to the use of your information, you may not use our services or enter our premises.

The information we collect is used for the following purposes:

  • Managing and processing gym memberships.
  • Processing payments for services.
  • Personalising your experience at 23W.
  • Communicating with you about your membership, promotions, or updates.
  • Monitoring and analysing website usage through tools like Google Analytics, Google Tag Manager, and Meta Pixels.

Sharing and Disclosure of Information

Your personal information may be shared with third-party service providers to facilitate our services, such as payment processors or marketing platforms. By agreeing to this Privacy Policy, you also agree to the use of these third-party tools and platforms.

We will only disclose your personal information under the following circumstances:

  • To comply with legal obligations under Australian law.
  • If required by government authorities or law enforcement.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including any legal or reporting requirements. Specific retention periods may vary depending on the type of information.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including Google Analytics, Google Tag Manager, and Meta Pixels, to collect information about your browsing behaviour. This helps us understand how our website is used and improves your experience.

You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.

Security of Your Information

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. This includes implementing appropriate physical, electronic, and managerial procedures to safeguard the information we collect.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You may also withdraw your consent to the processing of your data, subject to legal or contractual restrictions. To exercise these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on our website, and we will notify you of significant updates. Your continued use of our services following any changes indicates your acceptance of the updated policy.

Compliance with Australian Laws

We comply with all applicable Australian data protection laws, including:

  • The Privacy Act 1988 (Cth): Governing the collection, use, and handling of personal information.
  • The Australian Privacy Principles (APPs): Outlining how we must handle, use, and manage personal information.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

17A Showers Street Preston

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